These Terms & Conditions govern the use of our website and services for Flower Delivery Feltham, including all online flower delivery orders within Feltham and the surrounding areas. By accessing our website, placing an order, or using any part of our services, you agree to comply with the following terms. Please read them carefully before completing any transactions. If you do not agree with any part of these Terms & Conditions, you should not use our website or services.
These terms are specifically designed to address flower delivery transactions taking place in Feltham and the surrounding areas. Any references to 'we', 'us', or 'our' are to Flower Delivery Feltham. Any references to 'you' or 'your' refer to the person placing the flower order or using our website.
Placing an Order: All flower delivery orders placed with Flower Delivery Feltham are subject to acceptance in accordance with these Terms & Conditions. Orders can be made via our website following the online ordering instructions. Upon completing your order, you confirm that all details provided to us are true and accurate, including the recipient’s delivery address and your payment details.
Order Confirmation: Once your online flower order has been placed, you will receive an order acknowledgment detailing the product(s) you have ordered. This email acts as an acknowledgement, not acceptance. Acceptance of your order and completion of the contract between you and Flower Delivery Feltham will take place upon dispatch of the flower arrangements unless we notify you that we do not accept your order, or you have cancelled it in accordance with these Terms & Conditions.
Product Availability: All flower products and arrangements are subject to availability. In the event that we are unable to supply your chosen flowers or arrangements, we reserve the right to substitute a product of similar style and equivalent or greater value and quality.
Personal Messages: You may request to include a personal message with your flower delivery. Please ensure these messages are appropriate, as we reserve the right not to send messages that may cause offense or include prohibited content.
Methods of Payment: Payment for all flower delivery orders must be made in full at the time of order via our website. Accepted payment methods include major credit and debit cards, as presented on the checkout page.
Pricing: All prices listed on the Flower Delivery Feltham website are in British Pounds Sterling (£), inclusive of VAT at the applicable rate, unless stated otherwise. We reserve the right to update prices at any time. Prices for flower arrangements do not include delivery charges unless specified. Any applicable delivery fee will be clearly displayed before you complete your purchase.
Payment Security: We are committed to ensuring your payment security. All transactions are processed through secure, reputable third-party payment gateways. Your card details are not stored on our systems once your transaction is complete.
Areas Covered: We deliver flowers throughout Feltham and surrounding areas as indicated on our website. Please check the website or contact us if you are unsure whether we can deliver to your chosen postcode.
Delivery Times: We aim to deliver on the date and time specified during the order process. While we strive for timely deliveries, we cannot guarantee specific delivery times due to factors outside our control. Orders for same-day delivery must be placed by the specified cut-off time shown on our website.
Delivery Instructions: Please provide accurate and complete delivery information. If the recipient is not available at the time of delivery, flowers may be left in a safe place, with a neighbour, or relisted for redelivery, as per your instructions.
Failure to Deliver: If we are unable to deliver due to incorrect address details or inability to access the address, we reserve the right to charge for redelivery or cancel your order. Please ensure all contact and address details are correct to avoid delays or non-delivery.
Cancelling Orders: You have the right to cancel your online flower delivery order. For next-day and regular delivery, orders can be cancelled up to 24 hours before the scheduled delivery date for a full refund. For same-day delivery, orders must be cancelled within 1 hour of placing the order to be eligible for a refund, owing to the perishable nature of flowers and our need to prepare orders immediately.
To request a cancellation, you will need to provide your order number and order details. Please note that cancellation requests made outside of the stated timescales may not be processed or may incur charges, especially if your order has already been prepared, dispatched, or delivered.
Order Amendments: If you need to amend delivery details, the recipient's information, or the personal message, please contact us as soon as possible. We will try to accommodate any requested changes, but cannot guarantee amendments can be made once your flowers are being prepared or have been dispatched.
Quality and Satisfaction: Flower Delivery Feltham is dedicated to providing high-quality flowers and excellent customer service. If you feel that the flowers you received do not meet our promised standards or your expectations, please notify us within 24 hours of delivery, detailing your concerns and, if possible, providing photographic evidence.
Refunds and Remedies: If your flowers are found to be damaged, defective, or not fresh on arrival, we will, at our discretion, offer a replacement, alternate arrangement, or a full or partial refund. Each complaint is assessed on an individual basis. Our obligation is limited to the cost of the flowers and delivery; no additional compensation will be provided.
General Liability: Flower Delivery Feltham will not be liable for failure to deliver your order or any delay in delivery due to reasons beyond our reasonable control, including but not limited to, severe weather conditions, natural disasters, strikes, or access limitations at the delivery location.
Indirect Losses: We are not responsible for any indirect losses, including (but not limited to) loss of profits, business, goodwill, or data arising from your use of our website or flower delivery service.
Statutory Rights: Nothing in these Terms & Conditions affects your statutory rights as a consumer.
By using the Flower Delivery Feltham website, you agree not to use our website or its content for unlawful purposes or to infringe upon the rights of others. You must not attempt to gain unauthorised access to the website, interfere with its security features, or use it in a way that may harm the website, our business, or other users.
All content, images, branding, and intellectual property displayed on the website remain the property of Flower Delivery Feltham or its licensors and may not be copied or used for any purpose without prior written permission.
Your privacy is important to us. Any personal information you supply will be processed in line with current UK data protection laws and our privacy policy, details of which are available on our website. We use your personal information only to process orders, deliver flowers, handle complaints or requests, and for internal record keeping.
We reserve the right to change, amend, or update these Terms & Conditions at any time to reflect changes in legal requirements, our business practices, or our website’s operation. The latest version will always be available on our website. Your continued use of our site and services after such changes will signify your acceptance of these changes.
These Terms & Conditions and all transactions relating to flower delivery in Feltham and surrounding areas will be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions are applicable to all customers ordering flower deliveries for addresses in Feltham as well as neighbouring areas within our delivery zone. We aim to deliver a high standard of service for all online flower deliveries in Feltham and its locality.
If you have any questions regarding these Terms & Conditions, your order, or any of our services, please use the contact form on our website or refer to our published customer service details. We are committed to resolving any issues quickly and efficiently.
Thank you for choosing Flower Delivery Feltham for your online flower delivery needs in Feltham and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Feltham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Feltham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
